A Program designed to produce PROFESSIONALS trained in the OPERATION & MANAGEMENT OF HOTELS OF ALL TYPES/STANDARDS
Hotels of many different sizes, standards and types, and catering for differing demands of guests exist in a country. Despite their differences, all hotels are businesses, with common functions and with the aim of profitability. The prosperity of any hotel requires considerable knowledge, experience and managerial skill.
Every hotel comprises a number of departments performing different operations, which need skilful co-ordination to ensure satisfied guests. This Program provides training on all major operations, and also on their successful
planning and implementation.
Course Outline Summary
Module 1: Functions and Types of Hotels
Module 2: Hotel Products and Markets
Module 3: Hotel Organisation, Management and Staff
Module 4: The Hotel Reception (1)
Module 5: The Hotel Reception (2)
Module 6: Hotel Bedrooms and Bathrooms
Module 7: Hotel Housekeeping
Module 8: Hotel Catering (1)
Module 9: Hotel Catering (2)
Module 10: Hotel Catering (3)
Module 11: Beverages
Module 12: Other Guest Services