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E-Mail: info@panafricaskills.co.ke

A Program to teach how to become a valuable, well-trained PA, Secretary and Administrator

Knowledgeable, efficient administrative assistants, PAs and private secretaries are very valuable to their executives and to the enterprise for which they work, so they are in great demand and command good salaries and other benefits - good, well-trained secretaries/PAs/administrators are valued and sought after - no enterprise can get along without one (or more) of them. Their range of duties can be wide, and can vary considerably; this Program provides essential training and knowledge about very many of them, including office management principles, staff matters, accounts and IT. The Program also teaches about supervision of office personnel, and how to prepare for promotion to managerial posts.

 

Course Outline Summary

Module 1 - The Private Secretary

Module 2 - Secretarial Work-Environments

Module 3 - Information, Records and Filing, Computer Systems and Databases

Module 4 - Oral Communication, Forms, Business Documents

Module 5 - Business Letters

Module 6 - Memoranda, Reports, Word Processing, Computer Mediated Communication

Module 7 - Meetings

Module 8 - Incoming and Outgoing Mail, Post and Dispatches

Module 9 - Reception Work, Visitors, Appointments, Travel Arrangements

Module 10 - Money, Banking & Financial Matters,

Module 11 - Supervision of Office Personnel (1): Recruitment, Interview, Selection, Induction, Training

Module 12 - Supervision of Office Personnel (2): Management, Teams, Counselling, Promotions

 

Download Full Course Outline