A program teaching about the wide and varied aspects and fields of the hospitality industry
The Program teaches about the modern hospitality industry, which is composed of a number of different but interwoven sectors providing a diverse range of products including: accommodation or lodging; food and beverages; travel, tourism and leisure travel; meetings, incentive travel, conventions & events (MICE); entertainment and recreation; gaming; visitor information; and more.
Many hospitality products are intangible services whose characteristics differ from physical products, and therefore specialised knowledge and skills are required to be able to provide them to the satisfaction of customers - whether those are services offered, food and drink, accommodation, transportation or others, or combinations of them - which this Program clearly explains.
Customer satisfaction for local residents and/or visitors to a destination is paramount for the success of all people and businesses engaged in modern hospitality; why and how to provide customer satisfaction for the varied elements of the hospitality industry are dealt with, to help ensure you are able to succeed in this industry.
Course Outline
Module 1 - The Hospitality Industry and its Sectors
Module 2 - The Accommodation Sector (1): Hotels
Module 3 - The Accommodation Sector (2): Other Units
Module 4 - Visitor Destinations and Attractions
Module 5 - Travel and Transportation
Module 6 - Inclusive Tours (ITs) or Package Tours
Module 7 - Catering and Meals, Food and Beverages
Module 8 - Restaurants and other Eating Places
Module 9 - Accommodation Front Office and Housekeeping
Module 10 - Events, Meetings and Conferences (MICE)
Module 11 - Entertainment, Gaming, Sport & Recreation
Module 12 - Visitor Information, Advertising & Publicity