A Program to teach how to become a valuable, well-trained PA, Secretary and Administrator
Knowledgeable, efficient administrative assistants, PAs and private secretaries are very valuable to their executives and to the enterprise for which they work, so they are in great demand and command good salaries and other benefits - good, well-trained secretaries/PAs/administrators are valued and sought after - no enterprise can get along without one (or more) of them. Their range of duties can be wide, and can vary considerably; this Program provides essential training and knowledge about very many of them, including office management principles, staff matters, accounts and IT. The Program also teaches about supervision of office personnel, and how to prepare for promotion to managerial posts.
Course Outline Summary
Module 1 - The Private Secretary
Module 2 - Secretarial Work-Environments
Module 3 - Information, Records and Filing, Computer Systems and Databases
Module 4 - Oral Communication, Forms, Business Documents
Module 5 - Business Letters
Module 6 - Memoranda, Reports, Word Processing, Computer Mediated Communication
Module 7 - Meetings
Module 8 - Incoming and Outgoing Mail, Post and Dispatches
Module 9 - Reception Work, Visitors, Appointments, Travel Arrangements
Module 10 - Money, Banking & Financial Matters,
Module 11 - Supervision of Office Personnel (1): Recruitment, Interview, Selection, Induction, Training
Module 12 - Supervision of Office Personnel (2): Management, Teams, Counselling, Promotions